Claims Handling

Guiding Surveyors during their intervention
Africa Marine Surveys (Overseas) cvba have various Maritime Law and Marine Insurance Specialists and Average Adjusters in the office (at Operations Control Center in Antwerp), who will guide and assist the local surveyors or Crisis Control Officer to focus their investigation / survey on those items which will be relevant :

  • to assess the nature and extent of the damage or loss
  • to determine causes and circumstances of the damage or loss
    so as to allow the Underwriters concerned (whether Liability, Cargo or Hull & Machinery) to :
  • first settle (or not) the claim under the insurance policy, and
  • subsequently start the recovery action, if at all possible.
  • This requires that vital information or statements are collected at the time of the incident, as long as the witnesses or information are still at hand at the scene of the accident.

    Recovery Actions : “no cure- no pay”
    Eventually, Africa Marine Surveys (Overseas) cvba can conduct the full recovery action, which is normally undertaken under “no cure-no pay” terms, meaning that underwriters concerned will only be invited to settle the recovery fees when a recovery action has successfully been concluded.
    If need be, the necessary Guarantees can be obtained from the responsible party, to safeguard any future outcome of the recovery action.

    General Average and Salvage Securities
    We also issue our personal General Average and Salvage Securities for and on behalf of our Principals. This has following advantages :

  • Immediate posting of the requested personal General Average or Salvage Guarantees avoids detention of vessels and / or their cargoes, especially over the week-end;
  • no need for expensive bank guarantees or insurance bonds to be put in place;
  • supervision of the General Average Adjustment as prepared by the Average Adjuster;
  • possibility to draft Hull and Machinery and General Average Adjustments
  • negotiations of Salvage Awards and apportionment of contributions between vessel, cargo, fuel and freight (if at risk).

  • Drafting of Adjustments
    We draft Particular Average Adjustments under Cargo or Hull and Machinery Insurance Policies.
    We also draft or check (as the case may be) General Average Adjustments.

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