Crisis Control Interventions
(Casualty Management)

When to respond
When major problems are anticipated prior to arrival of the vessel, or when they are experienced during discharging, Operations Control Center will immediately discuss with our Principals what measures need to be taken. Operations Control Center is always reachable on a 24 / 7 basis, and so is their Crisis Control Officer.
In those cases, a Crisis Control Officer can be sent to the scene to:
- assist the local surveyor,
- discuss with local authorities / salvors / contractors / opponents etc.
- take all necessary measures with mandate from our Principals to reduce loss/damage

How to respond
These Crisis Control Operations may include :
- giving all necessary advices and guidelines to the local fire brigades on how to best possibly tackle a fire, taking into account the sort of vessel and commodities;
- the physical assistance to local fire brigades and helping on the ground to extinguish the fire;
- giving all necessary advices to salvors how to refloat a grounded vessel, taking into account the navigational and environmental aspects;
- chartering of substitute vessels and making arrangements for the transshipment of the cargo from the stricken vessel to a replacement vessel, a warehouse;
- organizing salvage sales etc.

Why sending a Crisis Control Officer
We list some of the advantages of sending a Crisis Control Officer to a Casualty :

• performing complete management of major casualties by our local representatives under the supervision and direction of the Crisis Control Officer of the Emergency Response Team on the spot in the incident area, and this 24 hrs per day, 7 days per week. Operations Control Center in Antwerp will act as interface between the Crisis Control Officer on the ground and the clients. Whenever possible, the Crisis Control Officer will report on a daily basis from the incident area direct to the clients (and Operations Control Center).

• Minimizing the extent of the damage by taking the correct action, having acquired more experience and knowledge in Crisis Control Interventions than local fire-fighters or salvors. As an example, we are proud to say that we managed on numerous occasions already to save a substantial part of a bulk or breakbulk cargo in the hold where a fire was raging, by convincing the local fire brigade not to flood the entire hold as their initial plan was, but to follow particular procedures allowing to segregate as we went the burning from the still sound cargo. At the same time, this allowed to preserve the evidence, needed for the subsequent forensic investigation.

• Obtaining permanent reporting and updating to our clients from the incident area thanks to the most modern communications equipment available and knowledge of local contacts;

• Arranging and supervising of transshipment and salvage operations, including chartering in of substitute vessels if required, appointing stevedores, renting of warehouses etc.;

• Organising and attending meetings with Harbour Authorities, salvors, shipowners, their P & I Club Correspondents and cargo interests in order to find compromised solutions whenever and wherever possible, including posting of securities demanded by Harbour Authorities concerning wreck removal, oil spill clean-up operations, harbour dues etc. This will mainly apply when the vessel’s owners have “de jure” / “de facto” abandoned their vessel, with the insured cargo still on board;


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